Shipping & Delivery Policy
Our Courier Partner
All Ambrosia orders are delivered nationwide across South Africa through The Courier Guy (The Courier Guy South Africa (Pty) Ltd, Reg. No. 2023/172080/07). By placing an order you accept that your parcel is carried subject to The Courier Guy's Conditions of Carriage, which are available at thecourierguy.co.za and govern the carriage of your Goods.
Dispatch
Orders are dispatched only after your medical assessment has been reviewed and approved by our prescribing doctor and your prescription script has been issued. Approved orders are handed to The Courier Guy within one (1) business day of approval.
Delivery Times
The Courier Guy delivers to all major centres within 48 hours of dispatch, and to outlying and rural areas within 2–5 business days. Delivery times are estimates based on The Courier Guy's Service Guide and may vary due to public holidays, weather, road conditions or events beyond the courier's control (force majeure).
Tracking
A tracking number and waybill link are emailed to you, together with your dispatch confirmation, once your parcel is collected by The Courier Guy. You can track your parcel in real time on The Courier Guy's website or app.
Shipping Costs
A flat delivery fee of R 120.00 applies to every order, nationwide. For subscription plans, the R 120.00 delivery fee is included in your monthly recurring charge and applies to each monthly vial delivery.
Cold-Chain & Handling
Medical Treatments require careful temperature control. Your order is packaged to withstand the ordinary incidents of transit, and cold-chain products are dispatched with the appropriate insulation and coolant packs. On receipt, please follow the storage instructions enclosed with your order — most vials must be refrigerated (2–8 °C) immediately. Reusable injector pens require no refrigeration.
Address Accuracy
Please ensure your delivery address, suburb, city, province and postal code are complete and correct at checkout. The Courier Guy is not responsible for non-delivery where an address is incomplete or incorrect. Parcels returned to us due to an incorrect address may be re-shipped at your expense.
Collection & Failed Deliveries
If The Courier Guy attempts delivery and you are unavailable, the courier will notify you. Parcels must be collected from the nominated depot or locker within 48 hours of notification. Uncollected parcels are returned to The Courier Guy's depot and, if not retrieved within ten (10) days, may be disposed of in accordance with The Courier Guy's Conditions of Carriage. Re-delivery of returned parcels is at the customer's expense.
Risk & Insurance
Goods are carried at Owner's Risk. To the maximum extent permitted by South African law, The Courier Guy is not liable for loss of, or damage to, any Goods howsoever arising, and its liability, where accepted, is limited to the stated amounts in its Conditions of Carriage. We strongly recommend that you inspect your parcel on delivery and report any damage immediately. Where a parcel is lost or damaged in transit, Ambrosia will assist you in lodging a claim with The Courier Guy, subject to their strict claim notification time limits.
Reporting Damage or Discrepancies
Please inspect your order on arrival. If your parcel is damaged, tampered with, or an item is missing, notify us within 24 hours of delivery so that we can raise a claim with The Courier Guy. Claims submitted after this window may fall outside The Courier Guy's notification time limits and cannot be guaranteed.
Liability
Ambrosia acts as the Sender and your parcels are subject to The Courier Guy's Conditions of Carriage. Nothing in this policy excludes or limits our obligations to you under the Consumer Protection Act, 2008. For all other matters relating to carriage, The Courier Guy's liability exclusions and limitations apply.
Contact
For any shipping-related queries, please contact us at hello@ambrosiadoc.com.