Returns Policy

Due to the nature of our products — pharmaceuticals prescribed specifically for you — we are unable to accept returns or offer refunds once an order has been dispensed and shipped, unless the product is faulty or not as described.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund at our discretion.

Order Cancellation

Orders can be cancelled before they have been reviewed and approved by our medical team. Once a doctor has approved your order and it has entered fulfilment, cancellation is no longer possible.

Refunds

If you are deemed not a suitable candidate for treatment following your medical assessment, any payment made will be refunded in full.

Contact

For any returns or refund queries, please contact us.